Help Center

Our website serves as a comprehensive platform for users to explore, analyze, and gain insights into various domains. It is designed to be user-friendly, intuitive, and packed with tools to make navigation seamless. Whether you’re a beginner or an expert, our features are tailored to meet diverse needs. Key highlights include dashboards, detailed analytics, and intuitive navigation for better user experience.

Creating an account is quick and simple:

• Click on the "Sign Up" button on the homepage.
• Fill in your details, such as name, email, phone number, and create a password.
• Verify your email address through a confirmation link sent to your inbox.
• Once verified, log in and start exploring the platform.

To log in.

• Click on the "Login" button at the top-right corner of the homepage.
• Enter your registered email and password, then hit "Submit."

To log out:

• Click on your profile icon or name in the top-right corner.
• Select "Log Out" from the dropdown menu to ensure your session ends securely.

Forgot your password? Follow these steps:

• Click on the "Forgot Password" link on the login page.
• Enter your registered email address.
• Check your email inbox for a password reset link.
• Click on the link and set a new password.
  Ensure your new password is strong and unique for better security.

Our dashboard is designed for ease of use:

• The top menu provides quick access to key sections like "Analytics," "Settings," and "Support."
• Widgets on the main screen display essential data and updates.
• Use the sidebar to explore categories, tools, and reports.
• Customize your dashboard view by adding or removing widgets based on your preferences.

Searching on our platform is straightforward:

• Use the Search Bar on the homepage or dashboard.
• Enter the name or ticker symbol of the stock, company, sector, or index.
• Auto-suggestions will guide you to the correct entity.
• Click on the desired result to access detailed information, including charts, data, and analytics.

Here’s an overview of key data points:

• Price: The current or historical value of a stock or index.
• Volume: The total number of shares traded during a specific period.
• Market Cap: The total market value of a company's outstanding shares (Price × Shares).
• Dividend Yield: The annual dividend payment as a percentage of the stock's price.
  These metrics help you evaluate stock performance and make informed decisions.

To access historical data:

Filters and sorting make data analysis easier:

• Open the "Filters" menu available on the page.
• Apply criteria like sector, market cap, PE ratio, or dividend yield.
• Use sorting options (ascending/descending) for columns like price, volume, or market cap.
  This feature helps you narrow down relevant results and prioritize stocks based on your strategy.

Exporting data is simple:

• After selecting your desired dataset or report, click the "Export" button.
• Choose your preferred format: CSV, Excel, or PDF.
• Download the file directly to your device for offline use or further analysis.
  Note: Ensure you have the required permissions if exporting large datasets.

To integrate and use our API:

• Register for API access via the API Documentation page.
• Generate your unique API key after registration.
• Follow the setup guide provided in the documentation to authenticate your API calls.
• Use API endpoints to fetch data, such as stock prices, historical data, or market insights. Our API is developer-friendly, offering support for various programming languages like Python, Java, and more.

Charts and graphs provide a visual representation of data, making it easier to identify trends and patterns. On our platform, you can access various types of charts, including line charts for stock performance, bar charts for volume, and candlestick charts for detailed price movements. These tools are designed to help you make informed decisions by presenting data in an intuitive, easy-to-digest format.

Technical indicators are essential tools for analyzing stock price trends and predicting future movements:

• MACD (Moving Average Convergence Divergence): Helps identify momentum and potential reversals in trends.
• RSI (Relative Strength Index): Measures the speed and change of price movements to identify overbought or oversold conditions.
• Moving Averages: Smooths out price data to identify the overall direction of the trend. To use these indicators, select the desired stock, open the chart view, and apply the relevant indicator from the tools menu.

Fundamental analysis tools provide insight into a company's financial health:

• PE Ratio (Price-to-Earnings): Shows the value of a company relative to its earnings, helping you determine if a stock is over or undervalued.
• EPS (Earnings Per Share): Indicates a company’s profitability and is a critical factor in stock valuation.
• Dividend Yield: Reflects the return on investment from dividends, expressed as a percentage of the stock price.
  These metrics are easily accessible on our platform, with definitions and real-time updates to aid your investment decisions.

Custom reports and dashboards allow you to personalize data views:

• Create reports focusing on specific stocks, sectors, or metrics.
• Use drag-and-drop widgets to design your dashboard.
• Save and share these customized views for easy access during future sessions.
  These features are ideal for tracking portfolios or conducting in-depth analyses based on your preferences.

Stay updated on critical stock movements with alerts and notifications:

• Set price, volume, or percentage-change alerts for your favorite stocks.
• Receive notifications via email, SMS, or app push messages.
• Manage your alerts from the "Settings" section for complete control.
  This feature ensures you never miss an opportunity or critical market update.

We offer flexible subscription plans designed to suit your needs:

• Free Plan: Access to basic features like 15 essential metrics, data overview, and limited functionality.
• Premium Plan: Full access to advanced features, including detailed analytics, DuPont analysis, sector comparisons, and priority support.
  Pricing for our premium plan starts at ₹ 1000 month or ₹ 12000 year, offering the best value for advanced users. Explore our subscription page for more details and to compare plans.

We support multiple payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, and more.
• UPI Payments: Use popular UPI apps like Google Pay, PhonePe, and Paytm.
• Net Banking: Available for all major banks.
• Digital Wallets: Wallets like Paytm, Amazon Pay, and Mobikwik.
• EMI Options:Flexible EMI options for annual subscriptions (where applicable).

We strive to ensure customer satisfaction with our services. However, if you're unsatisfied with your subscription, our refund policy is as follows:

• Free Plan: No charges; no refunds applicable.
• Premium Plan: Refund requests are accepted within the first 7 days of subscription for monthly plans and the first 15 days for annual plans.
• Refunds are processed within 7–10 business days to your original payment method.
  For detailed terms and conditions, visit our Refund Policy page or contact our support team.

• Issue: Unable to log in.
  Solution: Check if your email and password are correct. If you’ve forgotten your password, use the "Forgot Password" option to reset it.
• Issue: Trouble accessing data or features.
  Solution: Ensure your subscription plan includes the feature. Upgrade if necessary. Clear your browser cache or try accessing from another device.
• Issue: Slow website performance.
  Solution: Check your internet connection and ensure it's stable. If the issue persists, contact support.
• Issue: Payment not processed.
  Solution: Verify your payment details and ensure sufficient funds. If payment fails again, contact your bank or our support team.
• Issue: Dashboard not displaying correctly.
  Solution: Refresh the page or try a different browser. Ensure your browser is updated to the latest version.

If you're unable to resolve an issue, our support team is here to help:

• Email Support: Reach us at support@stockproanalysis.com for detailed queries or technical issues.
• Live Chat: Use the chat feature on our website for instant assistance.
• Phone Support: Call us at +91-XXXXXXXXXX during business hours.
• Help Center: Browse our comprehensive FAQ section for quick solutions to common issues.
• Submit a Ticket: Log into your account, navigate to "Support", and submit a ticket for more complex issues.

We prioritize the security and confidentiality of your data with industry-standard measures:

• Encryption: All data transfers are encrypted using SSL/TLS protocols.
• Secure Servers: Your data is stored on secure servers with restricted access.
• Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
• Access Control: Only authorized personnel have access to sensitive information.
• Data Backups: Regular data backups ensure recovery in case of unexpected incidents.
• Compliance: Our practices comply with data protection regulations like GDPR, ensuring your information is handled responsibly.

Our privacy policy outlines how we collect, use, and protect your data. Key points include:

• Data Collection: We only collect necessary information, such as contact details, for account creation and service delivery.
• Data Usage: Your data is used to provide services, improve the platform, and communicate important updates.
• Third-Party Sharing: We do not share your data with third parties unless required for service delivery or by law.
• Your Rights: You have the right to access, modify, or delete your data at any time.
• Cookies: We use cookies to enhance user experience and analyze website performance.
• Contact Us: If you have questions or concerns about your privacy, our support team is ready to assist.

Understanding the key terms and their definitions is crucial for using our platform effectively. Below are some common terms you may encounter:

• Dashboard:
  The main interface where you can view and access tools, metrics, and reports at a glance.
• Metrics:
  Quantifiable data points used for analysis, such as price, volume, P/E ratio, or market cap.
• Filters:
  Tools that help you narrow down results by applying specific criteria, such as date range, stock sector, or market cap.
• API (Application Programming Interface):
  A feature that allows developers to connect to our platform and extract data programmatically for integration with other systems.
• Technical Indicators:
  Analytical tools like MACD, RSI, and Moving Averages, used to predict market trends based on historical data.
• Fundamental Analysis:
  Evaluating a stock's intrinsic value using metrics like earnings, revenue, and dividend yield.
• Sector Comparison:
  Comparing metrics across various industries or sectors to identify trends or performance differences.
• Historical Data:
  Past performance data for stocks, indices, or other instruments used for analysis and forecasting.
• Export Options:
  The ability to download data in formats like CSV, Excel, or PDF for offline analysis.
• Priority Support:
  Enhanced support for premium users, ensuring faster resolutions and dedicated assistance